- Customer Service
Contact Customer Service at 877-244-0740 between 8:00 - 5:00 pm CST, Monday - Friday.
- Shipping & Delivery
How fast will I receive my orders?
Most orders are processed and shipped within two business days of receipt. Delivery times can vary depending on your location. Overnight shipments are available by request; however, overnight shipping charges are more expensive.
What will shipping costs be?
Shipping costs will vary based on material classification, weight, distance and the carrier used. Duracable® Manufacturing will try to find the most economical way to ship your order within the time frame you give us. We consider:
1.Weight: Individual packages up to 150 lbs. are shipped United Parcel Service (UPS). Packages more than these weight limits should go by Motor Freight. With Motor Freight there is a single charge for packages up to a weight break level. The freight break levels are, typically, 500 lbs., 1000 lbs., etc. The higher the level you are in, the lower the cost is to ship per 100 lbs.
2.Speed: UPS offers one-day and two-day air delivery anywhere in the U.S.; however, they charge a premium for one- and two-day service. Duracable® Manufacturing receives discounts from several freight carriers. These savings are passed on to you when shipping your order.
My shipment was damaged. Who is responsible?
When the driver signs for the shipment picked up from Duracable® Manufacturing, his signature indicates he has received all items listed on the Bill of Lading in good order and accepts the responsibility to deliver these items to you in the same good order. To guard against financial loss from damaged or lost shipments, you should take the following precautions.
1.When your shipment arrives, check to make certain all items on the Freight Bill agree with the Bill of Lading or invoice from Duracable® Manufacturing.
2. The fact that goods are damaged or the shipment is short does not, in and of itself, justify a refusal to accept the merchandise.
3.In case of shortage or damage, have the driver note the shortage or damage on the Freight Bill and sign it. Once you sign the Freight Bill without any notation of damage or loss, the transportation company is no longer liable. Any concealed damage found when thoroughly checking your shipment must be reported to the transportation company within 15 days of delivery.
4.If a claim is necessary, the transportation company normally will inspect the damage or trace the loss, provide you with a claim form, and assist you in completing the form. Remember, the copy of the Freight Bill with the shortage or damage noted on it and signed by the delivering carrier’s representative is the best possible support for your claim. Although our legal liability for your shipment ceases when the transportation company signs for it at our dock, we are always willing to help you in any way possible in tracing lost shipments or assisting you with your claims when necessary.
- Returns & Replacements
- Items Under Warranty
If something should break on your machine while still under warranty, contact your account manager. You will need to supply the serial number, model number and explain the problem. Please also provide a copy of your original invoice and invoice number. Your account manager will provide you with a Returned Goods Authorization number. This number must be identified on the outside of the package. Duracable® will have UPS® pick up the package at no charge to you.
The following items may not be returned: goods more than 90 days old; goods that were a special order; goods purchased that have been discontinued; goods that are unacceptable for resale; goods returned without proper documentation; goods returned without a Returned Goods Authorization number; machines without a serial number; whole cases of goods purchased must return the whole case; and goods not in the original carton or case.
- Most orders are processed and shipped within two business days of receipt. Delivery times can vary depending on your location. Overnight shipments are available by request; however, overnight shipping charges are more expensive.
- Payment, Pricing & Promotions
- Methods of Payment - There are three methods of payment available:
1.Open account. A line of credit is determined by Duracable® Manufacturing Company. You will be billed for all purchases.
2. C.O.D. (Cash on delivery)
3. Visa, Master Card, Discover or American Express. Specify when ordering.
Net 30 days. All balances must be paid within 30 days of invoice date - please allow 3 to 4 days for postal delivery.
All balances over 30 days past due will be subject to a 1-1/2% monthly late charge (18% ).